Privacy Policy
Last updated: May 2026
Who We Are
GrabWave Holdings LLC (“GrabWave,” “we,” “us,” or “our”) operates GrabWave.com and related sites. We are based in Queens, New York. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
Information you provide directly:
- Email address (when you subscribe or submit an email capture form)
- Name and shipping address (when you place an order)
- Payment information (processed securely via Stripe — we do not store card numbers)
- Account credentials (if you create an account)
Information collected automatically:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring website
- Cookies and similar tracking technologies
How We Use Your Information
- To process and fulfill your orders
- To send order confirmation and shipping notifications
- To send you marketing emails (if you opted in — you may unsubscribe at any time)
- To improve our website and product recommendations
- To comply with legal obligations
- To prevent fraud and maintain site security
Information Sharing
We do not sell your personal information. We share information only with:
- Suppliers/Vendors: Name and shipping address to fulfill your order
- Stripe: Payment processing
- Klaviyo: Email marketing platform
- AfterShip: Shipment tracking notifications
- Google Analytics: Anonymized traffic analysis
- Legal authorities: When required by law or to protect our rights
Your Rights Under CCPA
If you are a California resident, you have the following rights:
- Right to Know: Request information about the personal data we collect and how it is used
- Right to Delete: Request deletion of your personal data
- Right to Opt-Out: Opt out of the sale of your personal information (we do not sell it, but you may exercise this right)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, email us at hello@grabwave.com or visit our Do Not Sell My Personal Information page.
Cookies
We use cookies and similar tracking technologies to improve your experience, analyze traffic, and personalize content. You can manage cookie preferences through our cookie consent banner or your browser settings. See our Cookie Policy for more details.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. Email subscribers can unsubscribe at any time.
Security
We implement industry-standard security measures including encryption in transit (HTTPS), access controls, and regular security reviews. However, no method of internet transmission is 100% secure.
Children's Privacy
GrabWave is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of GrabWave after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions or to exercise your rights, contact us at: